--- title: FAQs | 33 Lock Help Documentation description: Quick answers to common questions about setup, features, and usage. --- [Skip to content](https://help.33lock.com/faqs#main-content) [![](https://help.33lock.com/hs-fs/hubfs/v%20(Dark%20BG%20variant)%20Logo%20(5)-1.png?width=160&height=80&name=v%20(Dark%20BG%20variant)%20Logo%20(5)-1.png)](https://www.33lock.com) - [PRODUCTS](https://www.33lock.com/products) - [PARTNERS](https://www.33lock.com/partners) - [ABOUT US](https://www.33lock.com/about) Open main navigation Close main navigation - [PRODUCTS](https://www.33lock.com/products) - [PARTNERS](https://www.33lock.com/partners) - [ABOUT US](https://www.33lock.com/about) How can we help you? - There are no suggestions because the search field is empty. 1. [33 Lock Help Documentation](https://help.33lock.com/) 2. [FAQs](https://help.33lock.com/faqs) # FAQs Quick answers to common questions about setup, features, and usage. ## General Lock Questions - [How does 33 Lock automate guest access?](https://help.33lock.com/do-i-need-to-modify-my-doors-to-install-33-locks-0) - [How long do the batteries last in my locks?](https://help.33lock.com/how-long-do-the-batteries-last-in-my-locks) - [Can I view lock logs to see who accessed a lock and when?](https://help.33lock.com/can-i-view-lock-logs-to-see-who-accessed-a-lock-and-when) - [Do locks still work during an internet or power outage?](https://help.33lock.com/do-the-locks-still-work-during-an-internet-or-power-outage) - [How often do I need to update firmware on my locks?](https://help.33lock.com/how-often-do-i-need-to-update-firmware-on-my-locks) - [What is the Warranty on 33 Lock Products?](https://help.33lock.com/what-is-the-warranty-on-33-lock-products) See less ▼ ## Installation & Compatibility Questions - [Do I need to modify my doors to use 33 Locks?](https://help.33lock.com/do-i-need-to-modify-my-doors-to-use-33-locks) - [Can I purchase a sample lock to test before I place a larger order?](https://help.33lock.com/can-i-purchase-a-sample-lock-to-test-before-i-place-a-larger-order) - [Do I need to hire an installer to install my 33 Locks?](https://help.33lock.com/do-i-need-to-hire-an-installer-to-install-my-33-locks) ## Gateway Questions - [What are the different types of network gateways I can install?](https://help.33lock.com/what-are-the-different-types-of-network-gateways-i-can-install) - [Do I need to purchase network gateways?](https://help.33lock.com/do-i-need-to-purchase-network-gateways) - [How far can I install my locks from my gateways?](https://help.33lock.com/how-far-can-i-install-my-locks-from-my-gateways) - [Can locks connect to more than one gateway?](https://help.33lock.com/can-my-locks-connect-to-more-than-one-gateway) - [Getting Started](https://help.33lock.com/getting-started#main-content) - [Understanding the Basics](https://help.33lock.com/getting-started#understanding-the-basics) - [Initial Setup](https://help.33lock.com/getting-started#initial-setup) - [Before You Buy](https://help.33lock.com/before-you-buy#main-content) - [Door Templates & Compatibility Guides](https://help.33lock.com/before-you-buy#door-templates-compatibility-guides) - [IntelliMortise Cover Plates](https://help.33lock.com/before-you-buy#intellimortise-cover-plates) - [Installation](https://help.33lock.com/installation#main-content) - [Installation Manual](https://help.33lock.com/installation#installation-manual) - [Post-Installation Checklist](https://help.33lock.com/installation#post-installation-checklist) - [Managing Devices](https://help.33lock.com/managing-devices#main-content) - [Connecting your Devices](https://help.33lock.com/managing-devices#connecting-your-devices) - [Lock Features & Settings](https://help.33lock.com/managing-devices#lock-features-settings) - [Managing Lock Access](https://help.33lock.com/managing-devices#managing-lock-access) - [Lock Adminstration](https://help.33lock.com/managing-devices#lock-adminstration) - [Integrations](https://help.33lock.com/integrations) - [FAQs](https://help.33lock.com/faqs#main-content) - [General Lock Questions](https://help.33lock.com/faqs#general-lock-questions) - [Installation & Compatibility Questions](https://help.33lock.com/faqs#installation-compatibility-questions) - [Gateway Questions](https://help.33lock.com/faqs#gateway-questions) - [Troubleshooting Hub](https://help.33lock.com/troubleshooting-hub#main-content) - [Hardware Troubleshooting](https://help.33lock.com/troubleshooting-hub#hardware-troubleshooting) - [Warranty & Returns](https://help.33lock.com/warranty-returns) - [PRODUCTS](https://www.33lock.com/products) - [PARTNERS](https://www.33lock.com/partners) - [ABOUT US](https://www.33lock.com/about) [![](https://help.33lock.com/hs-fs/hubfs/v%20(Dark%20BG%20variant)%20Logo%20(5)-1.png?width=160&height=80&name=v%20(Dark%20BG%20variant)%20Logo%20(5)-1.png)](http://www.33lock.com) [mailto:support@33lock.com](mailto:support@33lock.com) Copyright © 2026, 33lock.com