--- title: Lock not connecting to Gateways during initial set-up description: Learn how to troubleshoot when a 33 Lock does not connect to a gateway in the TTLock application for the first time. Check gateway status, pairing timing, and common setup issues. --- [Skip to content](https://help.33lock.com/lock-not-connecting-to-gateway-during-initial-setup#main-content) [![](https://help.33lock.com/hs-fs/hubfs/v%20(Dark%20BG%20variant)%20Logo%20(5)-1.png?width=160&height=80&name=v%20(Dark%20BG%20variant)%20Logo%20(5)-1.png)](https://www.33lock.com) - [PRODUCTS](https://www.33lock.com/products) - [PARTNERS](https://www.33lock.com/partners) - [ABOUT US](https://www.33lock.com/about) Open main navigation Close main navigation - [PRODUCTS](https://www.33lock.com/products) - [PARTNERS](https://www.33lock.com/partners) - [ABOUT US](https://www.33lock.com/about) How can we help you? - There are no suggestions because the search field is empty. 1. [33 Lock Help Documentation](https://help.33lock.com/?hsLang=en-us) 2. [Troubleshooting Hub](https://help.33lock.com/troubleshooting-hub?hsLang=en-us) 3. [Hardware Troubleshooting](https://help.33lock.com/troubleshooting-hub?hsLang=en-us#hardware-troubleshooting) # Lock not connecting to Gateways during initial set-up #### Steps to troubleshoot when a  33 Lock does not connect to a nearby gateway for the first time When adding a new lock or gateway to the TTLock application, it may take up to 3-5 minutes for the pairing to take place. Pairing will occur automatically, and does not require you to have the pairing screen open to complete. If you’ve onboarded a lock to the TTLock platform but it isn’t connecting to a previously added gateway, follow the steps below to troubleshoot: 1. **Confirm the gateway has been added to TTLock:** Make sure the gateway is added to your TTLock account and appears in the app. 2. **Check that the gateway is online:** Log in to the TTLock platform and verify that the gateway shows an *online* status. If needed, follow the steps here to confirm gateway connectivity. 3. **Allow time for pairing:** If a nearby gateway is online, wait **3–5 minutes** for the newly onboarded lock to automatically pair with the gateway. - [Getting Started](https://help.33lock.com/getting-started?hsLang=en-us#main-content) - [Understanding the Basics](https://help.33lock.com/getting-started?hsLang=en-us#understanding-the-basics) - [Initial Setup](https://help.33lock.com/getting-started?hsLang=en-us#initial-setup) - [Before You Buy](https://help.33lock.com/before-you-buy?hsLang=en-us#main-content) - [Door Templates & Compatibility Guides](https://help.33lock.com/before-you-buy?hsLang=en-us#door-templates-compatibility-guides) - [IntelliMortise Cover Plates](https://help.33lock.com/before-you-buy?hsLang=en-us#intellimortise-cover-plates) - [Installation](https://help.33lock.com/installation?hsLang=en-us#main-content) - [Installation Manual](https://help.33lock.com/installation?hsLang=en-us#installation-manual) - [Post-Installation Checklist](https://help.33lock.com/installation?hsLang=en-us#post-installation-checklist) - [Managing Devices](https://help.33lock.com/managing-devices?hsLang=en-us#main-content) - [Connecting your Devices](https://help.33lock.com/managing-devices?hsLang=en-us#connecting-your-devices) - [Lock Features & Settings](https://help.33lock.com/managing-devices?hsLang=en-us#lock-features-settings) - [Managing Lock Access](https://help.33lock.com/managing-devices?hsLang=en-us#managing-lock-access) - [Lock Adminstration](https://help.33lock.com/managing-devices?hsLang=en-us#lock-adminstration) - [Integrations](https://help.33lock.com/integrations?hsLang=en-us) - [FAQs](https://help.33lock.com/faqs?hsLang=en-us#main-content) - [General Lock Questions](https://help.33lock.com/faqs?hsLang=en-us#general-lock-questions) - [Installation & Compatibility Questions](https://help.33lock.com/faqs?hsLang=en-us#installation-compatibility-questions) - [Gateway Questions](https://help.33lock.com/faqs?hsLang=en-us#gateway-questions) - [Troubleshooting Hub](https://help.33lock.com/troubleshooting-hub?hsLang=en-us#main-content) - [Hardware Troubleshooting](https://help.33lock.com/troubleshooting-hub?hsLang=en-us#hardware-troubleshooting) - [Warranty & Returns](https://help.33lock.com/warranty-returns?hsLang=en-us) - [PRODUCTS](https://www.33lock.com/products) - [PARTNERS](https://www.33lock.com/partners) - [ABOUT US](https://www.33lock.com/about) [![](https://help.33lock.com/hs-fs/hubfs/v%20(Dark%20BG%20variant)%20Logo%20(5)-1.png?width=160&height=80&name=v%20(Dark%20BG%20variant)%20Logo%20(5)-1.png)](http://www.33lock.com) [mailto:support@33lock.com](mailto:support@33lock.com) Copyright © 2026, 33lock.com